Your data, your choice. You have the right to delete your Wenect account and personal data at any time, under GDPR Article 17. We process all deletion requests within a maximum of 30 days.
1. Your Right to Erasure
Under the General Data Protection Regulation (GDPR) Article 17, you have the right to request the deletion of your personal data — also known as the "right to be forgotten" — in the following circumstances:
- The data is no longer necessary for the purposes for which it was collected
- You withdraw consent on which processing is based and there is no other legal ground for processing
- You object to processing and there are no overriding legitimate grounds
- Your data has been unlawfully processed
- Deletion is required to comply with a legal obligation
Wenect honours all valid erasure requests promptly. Some data may be retained for legal compliance reasons (see Section 5), which is permitted under GDPR Article 17(3).
2. Delete Account In-App
The fastest way to delete your account is directly within the Wenect app:
Open Settings
Tap the profile icon or menu to access your account Settings.
Go to Account
Scroll down to the "Account" section within Settings.
Select "Delete Account"
Tap "Delete Account" and confirm your decision when prompted.
Confirmation
You will receive a confirmation email. Your account and personal data will be permanently deleted within 30 days.
Once you initiate account deletion, you will be immediately signed out. Your account will be deactivated and your data queued for permanent deletion within 30 days.
3. Request Deletion by Email
If you cannot access the app, or if you have already lost access to your account, you can submit a data deletion request by email:
Request Account & Data Deletion
Send your request from the email address associated with your Wenect account. Include your full name and the email address used to register.
Email Deletion RequestWe will verify your identity before processing the request and respond within 5 business days to confirm receipt. The deletion itself will be completed within 30 days of your verified request.
4. What Data Is Deleted
When you delete your account, the following personal data is permanently and irreversibly deleted:
- Your account profile (name, email, password hash, profile photo)
- All digital business cards you created
- All portfolio images, voice clips, and video introductions you uploaded
- Your saved contacts and collected cards
- Notes and reminders attached to contacts
- Lead capture data you collected
- Your card view and scan analytics
- Your notification preferences and device push tokens
- Your subscription data (active subscription is cancelled)
- Your language and theme preferences
- All locally cached data on your device (upon app reinstall)
Your public card page (wenect.app/share/[id]) will immediately become inaccessible and return a 404 error upon account deletion.
This action is permanent and irreversible. Deleted data cannot be recovered. If you may want to use Wenect again in the future, consider deactivating your account instead by contacting support.
5. What Data May Be Retained
Under GDPR Article 17(3), certain data may be retained after account deletion where we have a legal obligation or legitimate interest to do so:
| Data Type | Reason for Retention | Retention Period |
|---|---|---|
| Invoices and billing records | Austrian tax law (Bundesabgabenordnung) and accounting obligations require retention of financial records | 7 years from invoice date |
| Records of Stripe transactions | Financial compliance and dispute resolution | 7 years |
| Security and fraud logs | Prevention of fraud and protection of other users; may be required by law enforcement | Up to 1 year |
| Legal correspondence | Records of any legal claims, disputes, or regulatory investigations | Until resolved + 3 years |
| Anonymised analytics | Aggregated, non-identifiable usage statistics used to improve the platform. These cannot be attributed to you. | Up to 2 years |
All retained data is the minimum necessary for compliance. Personal identifiers are removed or anonymised wherever possible.
6. Processing Timeline
Request Received
Immediately upon in-app deletion or within 5 business days for email requests (after identity verification).
Account Deactivated
Your account is immediately deactivated and your public card page becomes inaccessible.
Data Deletion
All personal data is permanently deleted from our live databases within 30 days of the confirmed request.
Backup Purge
Data is purged from all backup systems within a further 30 days (total up to 60 days from request).
Confirmation
A confirmation email is sent to you once the deletion is complete.
7. Contact & Complaints
To submit a deletion request, exercise other data rights, or for any questions about this process:
Wenect — Privacy Team
Email: support@wenect.app
Legal: support@wenect.app
Response time: within 5 business days
If you believe your erasure request has not been handled properly, you have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde):
Datenschutzbehörde
Barichgasse 40–42, 1030 Vienna, Austria
Website: dsb.gv.at
Email: dsb@dsb.gv.at
You may also complain to the data protection authority of your country of residence within the EEA.